Return policy

At Jewira, every piece is carefully curated and quality-checked to ensure it reaches you in perfect condition.
To maintain hygiene standards and product integrity, we follow a selective return and exchange policy.

✨ Our Policy Approach

We are committed to delivering premium quality products.
Hence, returns are not accepted for preference-based reasons.

❌ Non-Returnable Scenarios

Returns or exchanges will not be accepted in the following cases:

  • Change of mind after purchase
  • Personal preference (design, size, style, etc.)
  • Orders placed during sale or promotional offers

✅ Eligible for Replacement (Strictly Limited Cases)

We offer replacement only under these conditions:

  • Damaged product received
  • Incorrect item delivered

📦 Claim Requirements (Mandatory)

To process any request:

  • Request must be raised within 24 hours of delivery
  • A clear unboxing video is required (starting from sealed package, without cut and edit)
  • Product must be unused, unworn, and in original packaging

👉 Requests without valid proof will not be processed.

🔄 Resolution Policy

  • Approved cases will receive a replacement product
  • If the same item is unavailable, store credit will be issued

👉 We do not guarantee refunds to the original payment method

🚫 Hygiene Notice

For safety and hygiene reasons, certain items including earrings are non-returnable once delivered, unless damaged or incorrect.

📩 Need Assistance?

For any concerns, please reach out to us:

  • Email: jewiraofficial@gmail.com

Kindly include your Order ID for faster assistance.

💖 Our Commitment

We strive to offer a seamless and premium shopping experience.
Every request is handled with care, fairness, and attention to detail.

By placing an order with Jewira, you acknowledge and agree to our policy terms.